Question 1

What types of metal and findings do you use in your designs?

Accepted Answer

At Sanaa Artisan Jewelry, we prioritize using high-quality, ethically-sourced materials in our handcrafted designs. Our jewelry pieces feature a variety of metals, including Tibetan, sterling silver and silver plated,, gold plated, 14k gold fill, 18k gold filled vermeil, and imported brass. We also incorporate gemstones, freshwater pearls, and other natural materials to add depth and character to our creations. Our findings are carefully selected to ensure durability and longevity, with a focus on clasps, ear wires, and other components that are both beautiful and functional. Our commitment to using premium materials and attention to detail ensures that our customers can enjoy jewelry that is not only stylish and unique but also made to last.

Question 2

What types of stones, beads and metals do you use in your original designs?

Accepted Answer

At Sanaa Artisan Jewelry, I take pride in using high-quality, ethically-sourced materials in our original designs. I work with a variety of semi-precious gemstones such as turquoise, amethyst, labradorite, and jade to name a few in creating unique and stunning pieces. We also incorporate natural materials like freshwater pearls, coral, and mother of pearl into our special design & custom designs. For metals, I primarily use Tibetan and sterling silver, plated metals (gold & silver tones), imported brass, 18k plated vermeil and 14k gold-filled components to ensure durability and longevity of our pieces. Each material is carefully chosen to enhance the overall beauty and craftsmanship of our handcrafted jewelry, reflecting our commitment to creating sustainable and environmentally conscious designs.

Question 3

What is the best way to communicate with Sanaa Artisan Jewelry?

Accepted Answer

The best way to communicate with Sanaa Artisan Jewelry is through our website's contact form or by sending an email to our customer service team at: sanaaartisanjewelry@gmail.com.  We strive to provide exceptional customer service and will respond to inquiries promptly (generally within 24 hours). Additionally, customers can also connect with us on social media platforms such as Instagram and Facebook, where we share updates about our latest collections, promotions, and interact with our community of handcrafted jewelry enthusiasts. We value open communication and are dedicated to ensuring a seamless and enjoyable experience for all our customers.

Question 4

Can I get a refund on custom-made orders from Sanaa Artisan Jewelry?

Accepted Answer

At Sanaa Artisan Jewelry, we take great pride in our handcrafted jewelry and want you to be completely satisfied with your custom-made order. Due to the personalized nature of custom-made pieces, we are unable to offer refunds on these items. However, we are committed to ensuring that you are happy with your purchase. If there is an issue with the craftsmanship or quality of your custom piece, please contact us within 10 days of receiving your order, and we will work with you to find a satisfactory solution, whether it be an exchange, alteration, or store credit. Our goal is to provide you with a piece of jewelry that you love and cherish, and we will do everything we can to make that happen. Thank you for choosing Sanaa Artisan Jewelry for your handcrafted jewelry needs.

Question 5

Where do you ship?

Accepted Answer

At Sanaa Artisan Jewelry, I are excited to offer our unique handcrafted pieces to customers worldwide. I can ship internationally (upon special request), so whether you're located in the United States, Europe, Asia, or anywhere else, I can deliver my beautiful artisan jewelry to your doorstep. I want to share my passion for creating beautiful and unique jewelry with people from all corners of the globe, so no matter where you are, you can enjoy my stunning and carefully crafted pieces. I am committed to ensuring that all our customers have access to our one-of-a-kind artisan jewelry, no matter where they are located.

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